Which of the following communication skills involves a change in the normal pitch or tone of your voice?

Inflection refers to the modulation of the pitch or tone of your voice, which plays a significant role in conveying different meanings, emotions, or nuances in communication. By altering the inflection, a speaker can indicate a question, show enthusiasm, express sarcasm, or highlight important points within a conversation. This modulation helps to engage listeners and enhances the overall effectiveness of the communication by adding layers of meaning.

In contrast, volume pertains to how loudly or softly a speaker communicates, impacting the audibility rather than the tonal quality. Clarity focuses on how distinctly words are pronounced and how well the message is understood, which is important for effective communication but does not involve changes in tone. Emphasis relates to stressing particular words or phrases to highlight their significance, which can involve inflection, but it is more about the importance placed on content rather than the tonal variation itself.